SALON LYOL (the “Salon”) is committed to maintaining the accuracy, security and privacy of personal information in accordance with the Personal Information Protection and Electronic Documents Act (the “Act”).  This policy is a statement of principles and guidelines concerning the collection, storage, use, disclosure, protection and accuracy of Personal Information collected and controlled by the Salon.   The Act defines “Personal Information” as any factual or subjective information, recorded or not, about an identifiable individual, including:

1. age, name, ID numbers, income, ethnic origin, or blood type,

2. opinions, evaluations, comments, social status, or disciplinary actions; and

3. employee files, credit records, loan records, medical records, existence of a dispute between a consumer and a merchant, intentional regarding purchases or change in job.

Principles Governing Collection, Use & Disclosure Of Personal Information

1.  ACCOUNTABILITY

The Salon is responsible for protecting all personal information held by it or transferred to a third party for processing.  The Salon has appointed a Privacy Officer who is responsible for the Salon’s compliance with the Act.  The Privacy Officer may be contacted by e-mail at info@salonlyol.ca or by post at 1452 Yonge Street, Toronto, ON  M4T 1Y5

The Salon has developed personal information policies and practices that:

• protect personal information;

• require any third party contracting with the Salon to guarantee the same level of protection;

• train employees on privacy policies and procedures; and

• make the privacy policy available to individuals.

2.  PURPOSE

The Salon identifies the purposes for which it collects personal information before or at the time of collection.  Before or when personal information is collected, the Salon identifies, documents, and informs the individual why it is needed and how it will be used.  The Salon obtains the individual’s consent, either verbally or in writing, before using the personal information for any new purpose.

The Salon collects personal information for the following purposes:

• opening an account;

• verifying creditworthiness;

• communicating information and offers to individuals;

• understanding and analyzing sales, needs and preferences;

• developing and providing services;

• marketing and advertising products and services;

• booking appointments;

• assessing hair colour suitability;

• participating in promotions and programs;

• participating in research or focus groups;

• processing exchanges or returns;

• improving services, school, and store appearances;

• responding to requests and/or complaints;

• processing product orders; and

• scheduling enrollment in education programs.

3.  CONSENT

The Salon makes every reasonable effort to obtain express consent for the collection, use or disclosure of personal information.  However, consent will be implied by an individual giving the Salon his or her personal information either in person, over the telephone, or over the internet for all of the purposes set out in section 2.  The Salon makes every effort to explain how it will use the personal information, that consent may be withdrawn, and any consequences arising from the withdrawal.  The Salon does not accept consent from a party lacking the capacity to give it.

4.  LIMITING COLLECTION

The Salon does not collect personal information indiscriminately and does not deceive or mislead individuals about the reasons for collecting it.  The Salon limits the amount and type of information gathered to what is necessary for the identified purpose.  The Salon obtains personal information in the following manner:

• Verbally: over the telephone or in person through interaction with our Managers, Client Services Representatives and Team Leaders.

• In Writing: through registration forms, application forms, authorizations, surveys, questionnaires, and resumes communicated by e-mail, regular mail, fax, and the internet or through exchange and refund transactions.

5.  LIMIT USE DISCLOSURE AND RETENTION

The Salon uses or discloses personal information only for the purposes that it was collected, unless the individual consents or the use or disclosure is authorized by the Act.  The Salon only keeps personal information as long as necessary to satisfy the purpose.  The Salon does not give or sell client/guest lists to any organization or individual other than companies contracted to implement direct mailings/marketing or to analyze data.   The Salon has guidelines and procedures in place for retaining and destroying personal information.  Any personal information that has not been used for its identified purpose within a consecutive 48 month period or 4 years is destroyed or deleted, unless otherwise dictated by legislation.

From time to time, our website may contain links to or from other websites. We are not responsible for the privacy practices of those websites or their affiliated organizations/partners. Our privacy policy is in effect only for information that is collected from this site.

6.  ACCURACY

The Salon keeps personal information as accurate, complete and up-to-date as necessary, taking into account its use and the interests of the individual.  The Salon updates personal information from time to time as provided by the individual.

7.  SAFEGUARDS

The Salon protects personal information against loss or theft and safeguards it from unauthorized access, disclosure, copying, use or modification regardless of the format in which it is held. 

The Salon has implemented security safeguards including, but not limited to:

• physical measures (locked filing cabinets, restricting access to offices, alarm systems);

• technological tools (passwords, encryption, firewalls, security policy); and

• organizational controls (limiting access on a “need-to-know” basis and to secure areas).

8.  OPENNESS

The Salon makes policies and practices for the management of personal information available and easily understandable.  Individuals are encouraged to contact the Privacy Officer to discuss the Salon’s privacy policies, how to obtain access to his or her personal information, and to make privacy related complaints, comments, or recommendations.

9.  ACCESS

Upon request, the Salon will provide individuals access to their personal information.  All requests should be forwarded to the Privacy Officer. The Salon may ask the individual to supply enough information to enable it to account for the existence, use and disclosure of the personal information, including a recent form of identification.  The Salon will attempt to respond to requests within thirty (30) business days.  This time frame may be extended pursuant to the Act.  The Salon will correct or amend any personal information if its accuracy and completeness is challenged and found to be deficient.  All amended information will be sent to third parties having access to it, where appropriate.  In the event that access is denied, the Salon will provide written reasons.  The Salon will also delete any personal information upon request (i.e. individuals may “unsubscribe” from receiving e-mail communications).

10.  MARKETING AND ADVERTISING

We may from time to time leverage display advertising to promote the programs and services available including Google AdWords, and remarketing or similar audiences to advertise online. We reserve the right to use third party vendors, including Google to show our ads on sites across the internet. These third party vendors, including Google, use cookies to serve our ads based on someone's past visits to this website. You can opt out of Google's use of cookies by visiting the Ads Preferences Manager. Alternatively, you opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

11.  RECOURSE

An individual may make a complaint in writing to the Privacy Officer.  The Salon has a procedure in place and will investigate all complaints.  The Salon will notify individuals of the outcome of investigations within sixty (60) business days of receipt of a complaint.  If justified, the Salon will correct any inaccurate Personal Information or modify policies and procedures based on the outcome of the investigation and ensure that all relevant staff is aware of any change.

12. OTHER

Regardless of any personal information supplied to us, you have the right to opt out of receiving any future communications from us. All marketing initiatives sent electronically will always have an “unsubscribe” link within the body of the document. You may also have your name removed from our mailing list by sending an email to info@salonlyol.ca.

On occasion, the Salon may make changes or updates to website information including product/service descriptions and pricing and reserves the right to correct errors, inaccuracies and omissions at any time without prior notification.

Do You Have a Concern?

Any questions or concerns regarding this policy can be directed to info@salonlyol.ca.